I stopped to get gas on my way to the doctor’s office this week …
The other day, I made an appointment for a routine medical procedure over the telephone. On my way to the appointment, I stopped to get gas.
About fifteen minutes after making the appointment, an email arrived with a link to a website which confirmed the reason, time, and location of my appointment, along with detailed preparation guidelines and driving instructions.
As I drove to the appointment, I stopped to get gas and allowed the gas pump to guide me through what to do when, gave me options from which to choose at various points, and accepted my plastic money, with a cheery but electronic “thanks”.
“Here, Let Me Google That …”
... apparently the final argument-ending phrase of our times, although the tendency of some folks to ignore what is known to continue to believe what they want to believe does weaken it. However, that is a topic for another time.
When we want to know something, we look it up online. We are now at a point where we are irritated or disappointed when we cannot find an answer to our question online, no matter how esoteric or exotic may be that question.
We live in a world increasingly focused around human to computer interactions, rather than human to human. We now expect to receive electronic help. When I go online to visit some website and a question arises or I want to know something, I check out the drop-down menus, click on helpful icons, and seek the Help symbol when all else fails.
BACK THEN: “Directory Information. How may I help you?” …
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