Good thinking here around an important leadership/management issue.
Most people preform better when they are held accountable for their effort and results. Unfortunately the term “accountability” carries with it a negative connotation. It is assumed that we hold someone “accountable” for their mistakes or actions. While that is true we can also hold people “accountable” for the things they do right.
Accountability is not about blaming or judging someone. It is absolutely not about punishing someone for a mistake or lack of effort. True accountability is about coaching.
Accountability can fail for a variety of reasons, the most common is that for many leaders accountability is just an off the cuff hallway conversation about “doing better” or “getting on the ball.”
Effective accountability requires a bit of planning and strategy to ensure that the “accountable person” understands what they are accountable for.
Accountability coaching must be clear and concise. An accountability discussion must be just the facts, certainly…
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