Are You Reliable?

Practical Practice Management

Customer Service2

“Undertake not what you cannot perform, but be careful to keep your promise.” ~ George Washington

How many times have you been disappointed by a business that promised you something and then failed to deliver?

I am sure we all have been there, but when is happens we tend to lose our “faith” in their promises and possibly look at these businesses through less than rose-colored glasses.

A couple of months ago my husband and I ordered new furniture from a company that promised that we would have it by the Holidays, which was what we wanted.  On December 15th, (which was when the store told us that our furniture would be delivered), they sent an e-mail stating that they had factory delays and that our order would not be delivered until sometime in February 2015.

When we purchased the furniture we had the salesperson call prior to our purchasing it to…

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