Kanigan illustrates the reason why customer service training and an emphasis on empathy over bureaucratic nonsense are still desperately needed … had this been me, EMS would be involved, because I would have hurt that woman.
DK: David K-A-N-I-G-A-N. No middle initial. (Here we go again.)
NS: (Smiling) We can weigh you when we get inside.
DK: Today or this month’s average?
DK: 208. (She doesn’t know that you’re up 10. Why avert your eyes you coward?)
NS: Name of GP?
DK: (Pause) Don’t have one.
NS: Don’t have a GP?
DK: It’s been a while.
NS: Date of last physical?
DK: (Pause) Don’t remember. (She steals a glance at my ID. Checking DOB.)
NS: Blood type?
DK: No idea.
NS: (Staring eye-ball-to-eyeball now)
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